TENANTS
LESSORS
INDUSTRY
Troubleshooting Tips
We understand that when there is maintenance at your property, you want to have the matter resolved ASAP. It is important for Tenant's to complete basic troubleshooting to ensure [...]
Emergency Maintenance
During a Tenancy, you may encounter an emergency maintenance or severe weather event. The first step is to understand what is deemed as Emergency Maintenance. This is defined in [...]
Fair Wear and Tear
Whilst the term ‘fair wear and tear’ is not specifically defined in Legislation, the accepted definition of ‘fair wear and tear’ is ‘Wear that happens during normal use or [...]
Hand Over Procedure
Our hand over procedure is designed to offer our Tenants flexibility and convenience in relation to their vacate. Traditionally, tenants are restricted to Agency office hours, making the [...]
Routine Inspections
Routine inspections are a quick visual inspection, carried out to ensure the property is well cared for by the tenant and to check if there are any repair, maintenance [...]
Barking Dogs
Source: Townsville City Council All dogs bark, but some barking dogs become a real neighbourhood nuisance - greatly reducing the quality of life for their neighbours and increasing neighbourhood [...]
Smoke Alarms | Tenant Obligations
Smoke alarms save lives. Reports have found that the risk of death in a house fire is reduced by more than half if properly maintained smoke alarms are installed. [...]
Tenancy Applications 101
At the time of writing this, Townsville is experiencing a rental crisis. Since July 2020, the amount of available rental properties has decreased significantly. The average rental property is [...]
Terminating a Fixed Term Tenancy (Break Lease)
If a tenant needs to end an agreement early, they need to be aware of their legal responsibilities, and the costs need to be carefully weighed up before [...]
Lawn & Garden Maintenance
One of the standard requirements of a general tenancy agreement, is for the tenants to maintain the property, aiming to keep it in a similar condition (if not better) [...]
Ending a Tenancy (Vacate)
When it comes time to vacate a property, or requesting a tenant to vacate a property, there are several factors that need to be considered to ensure that [...]
Entry to the Property
When a tenant is renting a property or room, it is their home and it is important that the tenant’s privacy is respected. However, the Property Manager, Owner or [...]
Carpet Cleaning
There is often a debate about the requirements for completion of professional services by the tenant during and at the end of the tenancy. According to RTA figures something [...]
Your Tenant Portal
HOW TO SET UP YOUR TENANT PORTAL There are 2 key ways to set up your Tenant Portal. We send you an invitation directly from our system to your email [...]
Minimum Housing Standards
COMPLIANCE COUNTDOWN: Minimum Housing Standards New rules around minimum housing standards will come into effect for new tenancies on 1 September 2023 and for all tenancies 1 September [...]
Lease Renewals
For property owners, lease renewals represent a critical aspect of managing a successful rental property. Understanding the lease renewal process and its nuances can lead to a smoother transition, [...]
EOFY Preparation
As the end of the financial year once again approaches... or passes us by (where did the last year go?), you will be starting to make preparations to [...]
Rent Increases
As valued partners in the rental market, we understand the significance of maintaining a fair and transparent renting process for both you and your tenants. One critical aspect [...]
Depreciation & Maintenance Schedules
Landlords who want to achieve good rental returns should have a regular maintenance schedule to ensure their property remains in good condition. This is also a matter of necessity [...]
Landlord Insurance
As managing agent, it is our duty of care to not only advise you on potential risks, but also provide information and help you reduce risks wherever possible. Whilst [...]
Lessors Obligations
As managing agent, it is our core responsibility and principal activity to ensure that all parties (Lessors and Tenants) understand and comply with their lawful obligations in accordance with [...]
Owner Portal & App
The Owner Mobile App gives owners the same comprehensive information that is available in the web-based Client Access but with the convenience of an app on their phone [...]
Ending Tenancies Fairly
Recently, significant legislative changes have been introduced to empower tenants and bring greater transparency and accountability to the tenancy termination process. One crucial aspect of these changes is [...]
Rates & Water Plans
Source: Townsville City Council Residential property owners receive rate notices twice a year, usually in February and August. The rates notice includes both general rates and utilities charges (water, [...]
Marketing Your Property
The way you market your property is one of the most important factors of having a vacant property. The internet is the go-to platform for renters and landlords, as 99% [...]
Battle of the Management Fees
When it comes to managing your property, one big thing to consider is how much it's going to cost you. Sure, going for the cheapest option might seem like a [...]
Townsville’s Property Game: The Monopoly Effect
In the ever-evolving landscape of Townsville Real Estate, the last 12-24 months have witnessed a profound transformation — the monopolisation of the Property Management industry. What was once a [...]