During your tenancy, you may encounter an emergency maintenance or severe weather event that may require urgent repairs outside of business hours.
The first step is to understand what is deemed as Emergency Maintenance. In accordance with the Residential Tenancies and Rooming Accommodation Act:
30 Meaning of emergency and routine repairs – ss 214 and 215
1) Emergency repairs are works needed to repair any of the following –
a) a burst water service or serious water service leak;
b) a blocked or broken lavatory system;
c) a serious roof leak;
d) a gas leak;
e) a dangerous electrical fault;
f) flooding or serious flood damage;
g) serious storm, fire or impact damage;
h) a failure or breakdown of the gas, electricity or water supply to the premises;
i) a failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating;
j) a fault or damage that makes the premises unsafe or insecure;
k) a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the premises;
l) a serious fault in a staircase, lift or other common area of the premises that unduly inconveniences a resident in gaining access to, or using, the premises.
2) Routine repairs are repairs other than emergency repairs.