During a Tenancy, you may encounter an emergency maintenance or severe weather event.

The first step is to understand what is deemed as Emergency Maintenance. This is defined in the legislation to the right.

In the event that Emergency Maintenance is identified at the property, the Emergency Maintenance Procedure will instantly be actioned and followed.

What is the Emergency Maintenance Procedure?

As Managing Agent, our duty of care is to ensure that all parties are meeting their lawful obligations outlined within your Tenancy Laws (RTRA Act). This includes protecting our Lessors from potential Loss or Liability, as well as Tenants from potential Risk and Injury.

The Emergency Maintenance Procedure is designed around Industry Best Practice, in addition to Legislative requirements, to ensure that Meraki Property Management fulfil their duty to mitigate loss, risk, liability or injury.

Download: Emergency Maintenance Procedure

30 Meaning of emergency and routine repairs – ss 214 and 215

1) Emergency repairs are works needed to repair any of the following –

a) a burst water service or serious water service leak;

b) a blocked or broken lavatory system;

c) a serious roof leak;

d) a gas leak;

e) a dangerous electrical fault;

f) flooding or serious flood damage;

g) serious storm, fire or impact damage;

h) a failure or breakdown of the gas, electricity or water supply to the premises;

i) a failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating;

j) a fault or damage that makes the premises unsafe or insecure;

k) a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the premises;

l) a serious fault in a staircase, lift or other common area of the premises that unduly inconveniences a resident in gaining access to, or using, the premises.

2) Routine repairs are repairs other than emergency repairs.


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